Your privacy is our priority. This document clearly explains how 5hot collects, uses, and protects your personal information as a user of our platform in Malaysia.
We invest in the best technology and policies to ensure that every piece of information you provide to 5hot is kept fully secure.
All data transmitted between your device and 5hot servers is protected by 256-bit SSL encryption — the same security standard used by international financial institutions.
Your personal data is stored on servers protected by multiple layers of security, with access restricted to authorised personnel only.
You have the full right to access, correct or request deletion of your personal data at any time through 5hot's support channels, available 24/7.
5hot does not sell, rent or exchange your personal data to any third party for marketing purposes without your explicit prior consent.
The 5hot Privacy Policy is designed with Malaysia's Personal Data Protection Act (PDPA) 2010 in mind, ensuring that your data is managed in compliance with the local legal framework.
5hot's security system continuously monitors account activity around the clock to detect any unauthorized access or suspicious activity before it becomes a problem.
We only collect data that is strictly necessary to deliver the best service and ensure the security of your account.
Full name, date of birth, identity card number (MyKad) or passport required for the KYC process and age verification.
Email address and mobile phone number used for account communications, transaction notifications and customer support.
Bank account details, e-wallet or other payment method information required solely to process your deposits and withdrawals.
Game records, betting history, login frequency, and platform usage patterns for the purpose of improving user experience.
IP address, device type, operating system and browser information collected automatically for security and fraud detection purposes.
General location information based on IP address to ensure compliance with regional regulations and to detect suspicious access from unrecognised locations.
As a 5hot user, you have clear rights over your personal data. Below is a summary of those rights and how to exercise them.
| User Rights | Description | How to Exercise These Rights |
|---|---|---|
| Access Rights | You have the right to know what personal data we hold about you. | Contact 5hot customer support via live chat |
| Right to Rectification | You have the right to correct any inaccurate or incomplete data in our records. | Update via account settings or contact support |
| Right to Erasure | You may request deletion of your personal data, subject to legal obligations. | Submit a request to our support team |
| Right to Restriction of Processing | You may request that we restrict how we process your data in certain circumstances. | Contact customer support with your request details |
| Right to Data Portability | You have the right to receive a copy of your data in a machine-readable format. | Request a data export via the official support email |
| Right to Object | You may object to the processing of your data for direct marketing purposes. | Unsubscribe via the link in the email or contact support |
This Privacy Policy describes how 5hot ("we", "Platform") collect, store, use and protect your personal information when you use our website and mobile app. We are fully committed to safeguarding your privacy and ensuring that the data you entrust to us is handled responsibly.
By registering an account or using any service on 5hot, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using our platform and contact our support team to close your account.
We collect your personal data through several means — directly from you during registration and use, and automatically through technology built into our platform.
Your personal data is used by 5hot solely for legitimate and necessary purposes related to platform operations. We will not process your data for any other purpose without obtaining your consent first.
5hot does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited circumstances where we may need to share your data with others:
We work with carefully selected third-party service providers — including payment processors, identity verification providers and technical support platforms — who assist us in operating the platform. All such providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with our instructions.
We may be required to disclose your personal data to the relevant authorities when mandated by law, court order or for the purpose of financial crime prevention. In such situations, we will notify you as long as it is not prohibited by law.
In the event of a merger, acquisition, or transfer of company assets, user data may be transferred as part of that transaction. You will be notified in advance and given the option to delete your account if you do not agree.
The security of your data is a responsibility we take very seriously. 5hot uses a combination of security technologies and comprehensive internal procedures to protect your information from unauthorized access, disclosure, or modification.
While we take these comprehensive measures, no system can be guaranteed 100% secure. You also play an important role by keeping your password and account login details confidential.
Platform 5hot uses cookies and similar tracking technologies to enhance user experience, maintain login sessions, and analyze platform usage. The cookies we use fall into several categories:
These cookies are required for core platform functions such as session authentication, login security and basic account preferences. They cannot be disabled without affecting platform functionality.
We use analytics cookies to understand how users interact with our platform — the most frequently visited pages, time spent and navigation paths. This information is used in aggregated form without identifying individuals.
These cookies store your preferences such as display language, display settings and other preferences so you do not need to reconfigure them every time you log in.
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of some parts of our platform.
5hot retains your personal data for as long as your account is active or as long as necessary to fulfill the purposes stated in this policy. Specific retention periods depend on the type of data:
When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it using recognised methods.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have certain rights regarding the personal data we hold about you. We fully respect these rights:
To exercise any of these rights, please contact our customer support team via live chat on the platform. We will process your request within 30 business days from the date of receipt.
5hot reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform functionality. Any material changes will be communicated to you through:
Changes will take effect 7 days after notice is given. Continued use of the platform after the effective date constitutes acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your privacy.
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, the 5hot team is ready to assist you through the following channels:
With high-standard data protection and our commitment to your privacy, enjoy the best digital entertainment experience with 5hot, with complete peace of mind.